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Products Not Updating

If new products or catalog changes aren't showing up in search — check the following.

How often do products update?​

Update frequency depends on your plan:

Free and Pro — once a day, after 5:00 AM UTC+2.

Higher plans — every hour.

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If you just added a new product — it may only show up in search after the next update according to your plan.

When was the last update?​

You can check the time of the last sync in your dashboard.

For feed integration:​

Search Settings → Integration

The feed card shows "Last sync" — the time and date of the last update.

Last feed sync

What to do if products haven't updated in a while?​

  1. Check the feed status — it should be "Uploaded"
  2. If the status is "Error" — contact support
  3. Check that the feed's direct URL is reachable in a browser
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If you changed the feed URL on your site — update it in the Spefix dashboard too, otherwise syncing will stop.

Still not resolved?​

💬 Telegram: @spefix_pm • 📧 [email protected]